Domain specific process modelling in public administrations - The PICTURE-approach

Abstract

In this paper a domain specific process modelling method for public administrations is presented. The public sector is facing an increased service level demand from citizens and companies which comes along with reduced financial scope. Higher process efficiency as well as time and cost savings are required to cope with this challenge. However, reorganisation projects in public administrations with established generic process modelling methods could only identify limited reorganisation potential and just led to small local improvements [1]. Therefore, we have created the domain specific modelling approach PICTURE. The PICTURE-method applies the domain vocabulary to efficiently capture the process landscape of a public organisation. Thus, PICTURE creates process transparency and is able to detect holistic reorganisation potentials within the entire administration. © Springer-Verlag Berlin Heidelberg 2007.