Key success factors in introducing national e-identification systems

Abstract

The following article seeks to investigate what the main success factors are when implementing national e-identification systems as a part of e-governance strategies. The article reviews the case of Ukraine that currently is in the beginning of e-identification management system deployment. In frames of the paper, positive experience of foreign countries in electronic identity management is examined aiming to outline lessons that can be learned by Ukraine. The article aims to identify main issues and problems that inhibit the development of successful e-identification system in Ukraine assuming citizens’ awareness as one of the key success factors. Positioning it as a crucial factor is underpinned by means of conducting a survey among Ukrainian citizens. Based on conducted interviews with officials, a local government e-identity solution is discussed as a project that can be potentially applicable on a national level. Personal vision of authors on improving and raising citizens’ awareness on e-government and e-identification is presented as a recommendation for stakeholders’ consideration, being at the same time a hypothesis for future studies.