Towards an evaluation model for the quality of local government online services: Preliminary results

Abstract

This paper sets forth the results obtained after applying a first round of the Delphi Method process towards the development of an evaluation model for the quality of local government online services. In this first round, we submitted a list of thirty quality dimensions divided amongst four domains to a group of fifty local e-government experts. The results obtained led us to exclude one dimension and assign a set of twenty two dimensions to their respective domains. Additionally, the results reveal a certain degree of hesitation as to the domain assigned to seven dimensions. Three new dimensions emerged.