Combining balanced scorecard and data envelopment analysis to design performance measurement for supply chain actor and regulator: A case study in innovative product in Indonesia

Abstract

This research is a sequel of the authors’ earlier conducted researches in the fields of identifying the key performance indicator for actors and regulators. In the previous study, authors proposed a model based on Balanced Scorecard perspective, by integrating process based on SCOR into the internal business processes and incorporated the role of regulators in each perspective. This model referred as B-S-Rc model (Balanced Scorecard-SCOR-Regulator contribution). The weakness of this model is it has no standard methodology and the inability to provide a benchmark. The objective of the present study is developing a model to overcome the shortcomings of the B-S–Rc, by combining the B-S - Rc with Data Envelopment Analysis (DEA). This integrated model is validated on supply chain’s SME and regulators of innovative products in Yogyakarta, Indonesia. It is found that the combination of BS-Rc-DEA provides information that enables benchmarking to overcome the weaknesses of B-S-Rc model.