Workload Management Strategies and Employees Efficiency in the Nigeria Banking Sector

Abstract

This empirical study takes a cross sectional survey design and it aims to capture workload management strategies and employees efficiency of Nigerian banks in Port Harcourt, Rivers State. Workload management is a critical function of supervisors therefore, only senior supervisors and managers of the studied banks were covered. Two hundred (200) managers and supervisors were drawn from the 6 banks and their branches, however, a total of one hundred and thirty-three (133) respondents were sampled using the Yaro Yamane statistics for sample determination from a finite population. Therefore, the sample size for this study is one hundred and thirty three (133). A total of 133 questionnaires were distributed across ten (10) commercial banks in Rivers State, out of which 130 questionnaires were returned, representing 98% of the questionnaire. Three (3) copies were left unfilled sequel to tide schedule of work activities as against the duration of this research; representing 2% of the questionnaire, which amounted to 100% in accordance to the 133 copies of questionnaires distributed. The responses gathered from the questionnaire were collected and scored for analysis using frequency table, mean, standard deviation and simple percentage, while the research hypotheses was be tested using Pearson product Moment Correlation coefficient. Findings lead to the recommendation that all dimensions of workload management strategies have relationship on employees efficiency of the banking sector studied.