Migrating MIS to KMS: A Case of Social Welfare Systems

Abstract

Knowledge management and knowledge-based systems can be critical to organizations and their success. The integration of knowledge resources into existing information systems can help improve decision making and possibly drive efficiency gains in business processes. In this chapter we propose a process model for evolving an existing information system into a knowledge management system. Our model provides guidance on the phases and supporting activities needed in this evolution. We discuss each phase and a reference architecture for a conditional cash transfer system for the social welfare domain in Jamaica.