Waiting for Usable Open Source Software? Don't Hold Your Breath!

Abstract

There is a general consensus about the lack of usability in most open source software (OSS). Academics and practitioners have offered several suggestions to improve the usability of such software. However, a realistic assessment of OSS projects, specifically the motivations of OSS developers and their attitude toward software usability, lack of user feedback, and absence of usability experts in OSS projects, leads to the conclusion that strategies to improve OSS usability are unlikely to succeed anytime soon. The only exceptions will be OSS which enjoy sufficient financial support from individuals and organizations, and software that were developed by commercial software producers and later released under an open source license. [ABSTRACT FROM AUTHOR] Copyright of Communications of AIS is the property of Association for Information Systems and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)