Consumer's online shopping influence factors and decision-making model

Abstract

Previous research on online consumer behavior has mostly been confined to the perceived risk which is used to explain those barriers for purchasing online. However, perceived benefit is another important factor which influences consumers' decision when shopping online. As a result, an integrated consumer online shopping decision-making model is developed which contains three elements-Consumer, Product, and Web Site. This model proposed relative factors which influence the consumers' intention during the online shopping progress, and divided them into two different dimensions-mentally level and material level. We tested those factors with surveys, from both online volunteers and offline paper surveys with more than 200 samples. With the help of SEM, the experimental results show that the proposed model and method can be used to analyze consumer's online shopping decision-making process effectively. © 2009 Springer Berlin Heidelberg.