Robots Are Not All the Same: Young Adults' Expectations, Attitudes, and Mental Attribution to Two Humanoid Social Robots

Abstract

The human physical resemblance of humanoid social robots (HRSs) has proven to be particularly effective in interactions with humans in different contexts. In particular, two main factors affect the quality of human-robot interaction, the physical appearance and the behaviors performed by the robot. In this study, we examined the psychological effect of two HRSs, NAO and Pepper. Although some studies have shown that these two robots are very similar in terms of the human likeness, other evidence has shown some differences in their design affecting different psychological elements of the human partner. The present study aims to analyze the variability of the attributions of mental states (AMS), expectations of robotic development and negative attitudes as a function of the physical appearance of two HRSs after observing a real interaction with a human (an experimenter). For this purpose, two groups of young adults were recruited, one for the NAO (N = 100, M = 20.22) and the other for the Pepper (N = 74, M = 21.76). The results showed that both the observation of interaction and the type of robot affect the AMS, with a greater AMS to Pepper robot compared to NAO. People's expectations, instead, are influenced by the interaction and are independent of the type of robot. Finally, negative attitudes are independent of both the interaction and the type of robot. The study showed that also subtle differences in the physical appearance of HSRs have significant effects on how humans perceived robots.