ECQA governance capability assessor skills for managing strategic directions

Abstract

ISO/IEC 15504 process capability assessments (or similar audit approaches) are widely used in specific industries and sectors, like automotive, medical, space, finance, etc. Most of these assessments are performed only at operational levels aiming up to level 2 (Managed) capability targets. The coverage of the governance objectives referred by the enabling processes of the Governance Model for Trusted Businesses helps to use the industry and sector specific process assessment models by establishing the applicable organizational contexts of level 3 (Established) and level 4 (Predictable) process attributes concerning to the operational and supporting business processes. The Managing Strategic Directions scenario-by adapting skills and processes from ECQA certified Governance Capability Assessor job role-helps the management to select and apply those governance practices which are relevant for improving and ensuring the better market recognition, the transparency and accountability of enterprise management, and the commitment to business excellence. This approach is also applicable for the key goals of future global innovation and networking aimed by the ECQA.