The proposal of the remote consultation service system using the outline function for consultation

Abstract

Remote welfare services for caregivers have recently been offered in response to the recent increase in demand for care that has accompanied the aging of society. However, due to the often extended periods of caregiving involved, care consultations can sometimes lack cohesion unless information about the early stages of care are available. In order to address this issue, the whole history of communication between care experts and family members should be structured and visualized when remote welfare services are provided. We propose a form of remote consultation where care experts can offer coherent and efficient consultations using all available information, such as up-to-date information from "lifelogs" and past processes of care consultations obtained from the use of all historically available information. © 2013 Springer-Verlag.