Analisis Pengaruh Kepuasan Pasien Rawat Jalan Terhadap Minat Kunjungan Ulang Di Rs X Kota Madiun

  • Sangkot H
  • Latifah U
  • Hastuti Suryandari E
  • et al.
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Abstract

The patient's satisfied is an indicator that can be used to see the quality of health services. A health service can be said to be of high quality if it satisfies the expectations of the patient. Good service quality will form user commitment to reuse a service. The purpose of this study was to determine the effect of outpatient satisfaction on interest in revisits at Hospital X in Madiun City. This research is a quantitative analytic study with a cross sectional approach. This study was conducted on 100 outpatients at Hospital X in Madiun City using a questionnaire. The data collected were analyzed by univariate and bivariate. The chi square test was used in bivariate analysis. The results showed that 99% of outpatients were satisfied with the services provided and 97% of patients who were interested in making revisits. However, there was no effect of outpatient satisfaction on the interest in revisits at Hospital X in Madiun City (p Value = 1,000).

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APA

Sangkot, H. S., Latifah, U., Hastuti Suryandari, E. S. D., & Wijaya, A. (2022). Analisis Pengaruh Kepuasan Pasien Rawat Jalan Terhadap Minat Kunjungan Ulang Di Rs X Kota Madiun. Jurnal Manajemen Kesehatan Indonesia, 10(2), 141–147. https://doi.org/10.14710/jmki.10.2.2022.141-147

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