An enterprise-wide project quality management system in manufacturing industry

Abstract

The new version of ISO 9000 approved in 2000 is studied and the relationships between operation processes and project processes are analyzed. According to the characteristics of manufacturing industry, the two-step tailoring method is presented to realize the project quality management from the ISO standards. The quality management models are built with the object-oriented method, including organization model, function model, process model and information model. The models harmonize the relationships between project processes and operation processes, and the enterprise-wide quality management system is achieved at three levels: the company, the project management office and projects. Finally, based on the presented models, the quality management information system is developed on the J2EE platform. © 2008 International Federation for Information Processing.