A practice on wayfinding system design with service design thinking

Abstract

Environment around people has become more complex than ever before due to the development of society and economy. It is easy to feel lost when exposed to wide-open and unfamiliar environments. Thus, wayfinding system design becomes increasingly important. Various factors affect people’s wayfinding experience. Factors such as color, symbol or material of wayfinding facilities have been discussed a lot while the importance of systematic planning of wayfinding system has been ignored. This study combined service design thinking with wayfinding system design. Different service design methods had been applied to the different stages of wayfinding system design process in order to help designers make a more comprehensive design strategy. The wayfinding system design of Tea Experience Museum had been taken as a practice to show how service design thinking was used in wayfinding system design process.