This book describes why companies should adopt an age-friendly approach to their customers and how they can achieve it. We believe the default option is to engineer the company's processes to become age-friendly. There will be instances when this is not the …
CITATION STYLE
Stroud, D., & Walker, K. (2013). Creating an age-friendly strategy. In Marketing to the Ageing Consumer (pp. 184–201). Palgrave Macmillan UK. https://doi.org/10.1057/9780230378209_11
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