Analisis Kualitas Website Alumni Stikom Bali Menggunakan Metode Webqual

Abstract

STIKOM Bali Alumni Website at http://alumni.stikom-bali.ac.id domain is online information media which is used to give information to alumni STIKOM Bali. So far there have been complaints about the documentation, information on alumni websites that have not been updated. Therefore, quality evaluation is needed to know the problems that exist in the system and in order to achieve certain goals effectively, efficiently, and achieve user satisfaction. Based on these problems, then the research was published under the title Analysis Quality Alumni STIKOM Bali Website Using Webqual. In this research using Webqual method to measure quality of information and quality of interaction. Research begins with data collection, website testing, and analysis. Results from the output data to find out the quality problems that exist and become a reference for further improvement. In evaluating the quality of information and quality interaaksi there are problems of quality problems. From the problems found then made a quizioner to know the quality of information and the quality of interaction based on the problems found. Before this quizioner is distributed then the validity and reliability test will be done using SPSS software. If the quizioner is valid and reliable then the quizioner will be distributed and then evaluated. From the dissemination of questionnaires to several students, there are 3 indicators that are rejected, so it needs to be improved. The three indicators that need to be improved namely the information provided is difficult to understand, good reputation, and sense of community.Website Alumni STIKOM Bali pada domain http://alumni.stikom-bali.ac.id adalah media informasi online yang dipergunakan untuk memberikan informasi kepada alumni STIKOM Bali. Selama ini terdapat keluhan tentang dokumentasi , informasi pada website alumni yang belum diperbarui. Oleh karena itu, dibutuhkan evaluasi kualitas untuk mengetahui permasalahan yang ada pada sistem dan supaya mencapai tujuan tertentu secara efektif, efisien, dan mencapai kepuasan pengguna.  Berdasarkan permasalahan tersebut, maka diangkatlah penelitian dengan judul Analisis  Kualitas Website Alumni STIKOM Bali Menggunakan Metode Webqual. Dalam penelitian ini mempergunakan metode Webqual untuk mengukur kualitas informasi dan kualitas interaksi. Penelitian dimulai dengan melakukan pengumpulan data, pengujian website, dan analisis. Hasil dari data keluaran  untuk mengetahui masalah kualitas yang  ada dan  menjadi acuan untuk perbaikan selanjutnya. Pada evaluasi kualitas informasi dan kualitas interaaksi terdapat permasalahan masalah kualitas. Dari permasalahan yang ditemukan maka dibuatkan quizioner untuk mengetahui kualitas informasi dan kualitas interaksi berdasarkan permasalahan yang ditemukan. Sebelum quizioner ini disebarkan maka sebelumnya akan dilakukan pengujian validitas dan reliabilitas menggunakan bantuan software SPSS. Jika quizioner tersebut telah valid dan reliable maka selanjutnya dapat dilakukan penyebaran quizioner dan kemudian dilakukan evaluasi. Dari penyebaran quizioner ke beberapa mahasiswa didapatkan hasil terdapat 3 indikator yang ditolak sehingga perlu dilakukan perbaikan. Ketiga indikator yang perlu dilakukan perbaikan yaitu informasi yang diberikan sulit dimengerti, reputasi baik, dan rasa komunitas. AbstractSTIKOM Bali Alumni Website at http://alumni.stikom-bali.ac.id domain is online information media which is used to give information to alumni STIKOM Bali. So far there have been complaints about the documentation, information on alumni websites that have not been updated. Therefore, quality evaluation is needed to know the problems that exist in the system and in order to achieve certain goals effectively, efficiently, and achieve user satisfaction. Based on these problems, then the research was published under the title Analysis Quality Alumni STIKOM Bali Website Using Webqual. In this research using Webqual method to measure quality of information and quality of interaction. Research begins with data collection, website testing, and analysis. Results from the output data to find out the quality problems that exist and become a reference for further improvement. In evaluating the quality of information and quality interaaksi there are problems of quality problems. From the problems found then made a quizioner to know the quality of information and the quality of interaction based on the problems found. Before this quizioner is distributed then the validity and reliability test will be done using SPSS software. If the quizioner is valid and reliable then the quizioner will be distributed and then evaluated. From the dissemination of questionnaires to several students, there are 3 indicators that are rejected, so it needs to be improved. The three indicators that need to be improved namely the information provided is difficult to understand, good reputation, and sense of community.