Abstract
Process quality, as perceived by users, depends on both the service quality and on the quality of its delivered resources. This paper combines in a contract model the quality of the process and of the objects delivered through the process. The model is a tool for providers to formalize quality guarantees for their users. Besides contract modelling, the paper discusses basic methodological issues related to contract formulation. We also discuss a sample scenario to illustrate the proposed framework. © 2009 Springer Berlin Heidelberg.
Cite
CITATION STYLE
Comuzzi, M., Fugini, M., & Modafferi, S. (2009). Quality contracts for cooperative services and associated resources. In Lecture Notes in Business Information Processing (Vol. 17 LNBIP, pp. 561–572). Springer Verlag. https://doi.org/10.1007/978-3-642-00328-8_57
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