Implementation of Public Supply Chain Management: A Case Study of the Nelson Mandela Bay Municipality in South Africa

Abstract

This paper investigated the implementation of supply chain management by the Nelson Mandela Bay Municipality in the Eastern Cape Province of South Africa. Specifically, the study analysed relationships between public supply chain management, supply chain performance and service delivery. The study employed a quantitative research design in which a survey questionnaire was distributed to 68 supply chain role players drawn from the Nelson Mandela Bay Municipality. Data were analysed using a combination of descriptive and inferential statistics. The results of the study showed that the application of public supply chain management within the municipality was in its advanced stages. Positive correlations were observed between the various public supply chain management strategies, performance and service delivery. Regression analyses indicated that only three public supply chain management strategies, namely people, processes and risk management positively influenced supply chain performance. However, the implementation of various supply chain management strategies exerted no influence on service delivery.