Evaluating cloud services using a multiple criteria decision analysis approach

Abstract

The potential of Cloud services for cost reduction and other benefits has been capturing the attention of organizations. However, a difficult decision arises when an IT manager has to select a Cloud services provider because there are no established guidelines to help make that decision. In order to address this problem, we propose a multi-criteria model to evaluate Cloud services using the MACBETH method. The proposed method was demonstrated in a City Council in Portugal to evaluate and compare two Cloud services: Google Apps and Microsoft Office 365. © 2013 Springer-Verlag.