Digital volunteering through a volunteering crowdsourcing platform: lessons from TuDu.org.pl

Abstract

There has been an unprecedented global increase in digital volunteering since the beginning of the COVID-19 pandemic. Nevertheless, in many countries, including Central and Eastern Europe, online volunteering is under-researched and large-scale tools, such as volunteering crowdsourcing platforms, are only beginning to emerge in response to crises. This article presents practical lessons for engaging and retaining online volunteers, drawn from an evaluation of the only Polish crowdsourcing platform dedicated to e-volunteering: TuDu.org.pl.