Improving out-patient attendance using postal appointment reminders

Abstract

Previous studies have demonstrated high rates of non-attendance among new referrals to psychiatric outpatient clinics. Consistent factors which distinguish non-attenders have not been shown. Forgetting an appointment contributes towards non-attendance and offers potential for its reduction. The effect of sending patients an appointment reminder three working days prior to the appointment date was examined. The rate of attendance of those sent a reminder improved significantly.