Choosing the right tools and practices to design a knowledge management system in a SME

Abstract

The aim of this paper is to propose a knowledge management system (KMS) design methodology for small and medium enterprises (SMEs) that address the problems encountered on the existing ones, such as the high amount of resources or the KMS sustainability. To solve these problems, we created a KMS design methodology that uses the SMEs characteristics, needs and problems to select adapted KM tools and practices and offer a tailor-made KMS. This methodology was used to design a KMS for a hightech SME and write a set of requirements to ease its implementation and ensure its sustainability.