Review on Perspectives in Supply Chain Trust Evaluation

Abstract

Trust is an obligatory requirement for each supply chain (SC), as it can greatly improve the overall SC performance. Evaluation of trust among SC actors is not an easy task, but it is essentially needed to take crucial SC decisions. To this point in time, many researchers have attempted to evaluate trust through different perspectives. The purpose of this work is primarily to review the various perspectives of researchers in evaluating SC trust. This paper particularly targets the trust in buyer–supplier relationship. Review reveals that researchers mainly adopt two approaches in evaluating trust, which are survey based and mathematical model based. Benevolence, credibility, ability, integrity, goodwill, and openness are the key trust factors considered by most of the researchers.