SCM-organization: A method for assessing and facilitating organization dialogue and development

Abstract

Creating a sense of urgency for the need to change is the first step in the process of reorienting a team or organization. However, such a step is often not easy to make. De Caluwé and Vermaak (2003) address the struggle between internal forces for continuing the old, familiar routines and structures and the forces that champion renewal. In their view the main source of this struggle lies in the informal organization. They use the metaphor of the iceberg to highlight that this informal organization is almost completely hidden, as only a small part is visible above the surface. The visible part literally is “the tip of the iceberg”.