An embodied conversational agent using retrieval-based model and deep learning

Abstract

In accordance to the Fourth Industrial Revolution, the emergence of the digital transformation alongside with the collaboration between networked machines and human beings in decision-making has attracted much attention globally. The utilization of conversational agent to convey information on behalf of human have gained popularity and been used extensively. As a result, this research intends to examine and to innovate the current corporate website by providing the capabilities to deliver instantaneously replies and reliable information through the integration of a conversational agent via deep learning, comparable to communicating with the competent customer service consultant. This study is reliant on the Artificial Intelligence (AI) to offer natural language processing (NLP) by presenting retrieval-based model and Deep Learning to enable the conversation agent to make smarter and better decision in generating reliable and up-to-date responses. Furthermore, this research intends to automate the process of minimizing the need for human interference, specifically the botmaster to perform the knowledge maintenance manually.