Automated community feedback and monitoring assistant

Abstract

There is a need for social media platforms to provide a streamlined and seamless experience to share one’s comments on any event or content. The need for community moderation is ever increasing, as well as the need to make the best use of any and all of the huge data generated, in an ethical and responsible manner. The proposed system allows users to mark their responses either by text or by a speech-to-text conversion tool. Thereon, the system classifies the data and initiates corresponding action workflows. Once the data is found not to be platform abuse, the content is reviewed for any sentiment analysis information that could be extracted. In real time, users can express their opinions freely, responsibly, adhering to community standards of information sharing, as well as allow concerned advertising groups to monitor trends and make informed decisions with the user generated data. The system enforces community moderation standards with least manual effort and processes the content uploaded instantly, to provide valuable insight and add commercial value.