Operational risk management in a retail company

Abstract

Risk management is one of the main activities within the modern management of supply chains. One of the main risks is operational risk, which consists of all risks inherent to the daily activities of a company. Although the impacts of operational risks do not have the magnitude of the so-called disruptive risks, if they are not considered and managed, they can significantly affect business results. A proposal is presented to identify, prioritize and manage operational risks present in the distribution process of a company in the retail sector in Colombia. Once risks are prioritized, the company needs to define actions to mitigate or eliminate them.