In this paper, we describe an expert consulting system for a dispatcher working in a courier service company. The system integrates interactive-graphic features and a learning module to support the dispatcher in his(her) task, and to suggest appropriate decisions when new requests come in. An experiment with a professional dispatcher is also reported. © 1995 J.C. Baltzer AG, Science Publishers.
CITATION STYLE
Shen, Y., Potvin, J. Y., Rousseau, J. M., & Roy, S. (1995). A computer assistant for vehicle dispatching with learning capabilities. Annals of Operations Research, 61(1), 189–211. https://doi.org/10.1007/BF02098288
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