Communication between healthcare professionals and patients is a major determinant of patients' satisfaction, patients' adherence, health outcomes, and ultimately of healthcare costs [1]. In most cases, however, personal communication between a healthcare professional and a patient is restricted to episodic face-to-face encounters. Once the face-to-face encounter comes to an end, structured communication ends. The absence of structured communication in time intervals between face-to-face encounters is a defining characteristic of current healthcare professional-patient interaction [2,3]. As a consequence, healthcare professionals lack the ability to guide patients outside the institutional space and to adjust supportive measures depending on particular situations and needs that arise during the therapeutic process. © 2014 Springer International Publishing.
CITATION STYLE
Volland, D., Korak, K., & Kowatsch, T. (2014). Emerging patterns of communication in a pharmacist-patient health information system. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8463 LNCS, pp. 378–382). Springer Verlag. https://doi.org/10.1007/978-3-319-06701-8_29
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