CITIZEN PARTICIPATION IN ELECTRONIC PUBLIC ADMINISTRATION: THE CONSIDERATIONS OF FUNCTIONALITY AND THE TECHNOLOGY ACCEPTANCE MODEL

Abstract

The adoption of technology-based public administration has revealed the ability of virtual spaces to accelerate public services, making them more effective and accessible. However, technology-based public services also have negative effects relating to the lack of citizen supervision and the possible misuse of personal data. This study analyzed the effects of functionality and data privacy on the perceived usefulness and perceived ease of use of technology in Indonesian public administration, using administrators as respondents. An empirical analysis was conducted using quantitative methods with the help of the WarpPLS (Partial Least Squares) program. The results showed that data privacy and functionality have positive effects on perceived ease of use (PEU) and perceived benefits (PB). Furthermore, the statistical results showed that PEU and PB had positive effects on citizen participation in electronic public administration. The results of testing the mediating effects of PB revealed its role in strengthening the positive and significant effects of the functionality and data privacy variables on citizen participation in use. On a theoretical level, these results contribute to an explanation of the application of the technology acceptance model in the online public sector and underline the crucial elements that influence technology acceptance.