Process model elicitation and a reading technique for Web usability inspections

Abstract

Given the growth in the number and size of Web Applications worldwide, Web quality assurance, and more specifically Web usability have become key success factors. We have developed a usability inspection technique (WDP - Web Design Perspectives-Based Usability Evaluation) specific for Web applications' usability evaluation. The results of two previous experimental studies indicate the feasibility of the WDP technique showing it to be more effective than and as efficient as Nielsen's Heuristics Evaluation. This work describes a recent step of our research, where we examined how inspectors apply the WDP technique. In order to achieve our goal, we executed an observational study, results of which lead us to two different versions of the WDP technique. © Springer-Verlag Berlin Heidelberg 2008.