KOMUNIKASI TERAPEUTIK KONSELOR LAKTASI TERHADAP KLIEN RELAKTASI

Abstract

The purpose of this research is to understand how the process of therapeutic communication between counselor and client, how therapeutic communication techniques used in counseling, and why therapeutic communication needed in relactation process. The method used in this study is qualitative method with a case study approach. Symbolic interaction theory and the theory of self-disclosure is used as a perspective to analyze the phenomenon of communication case of counselor and their clients. The results of this study indicate that the relactation counseling is the core of interpersonal communication activities in health therapy area. Communication process happens between counselor and his client during the counseling of relactation activities. Counselors use communication techniques to help clients resolve problems in breastfeeding. It is concluded that therapeutic communication process in relactation counseling consists of three stages, the first stage is good relationship exercise, the second stage is information gathering and the last stage is problem solving. There are ten communication techniques used by counselor in relactation counseling namely: nonverbal communication, listening, asking questions, use simple responsse, empathy, avoiding judgmental words, accept what clients think, recognizing and praising clients, providing relevant information, and the last one is giving advice. Therapeutic communication is required in the relactation counseling process, as communication competence is the core competencies that should be possessed by lactation counselors.