Mobile quality of social web applications designed for collaborative writing

Abstract

Social web applications are nowadays commonly employed in all fields of human endeavor. It is therefore of a high importance that they meet requirements of as many quality dimensions as possible. This paper reports findings of an empirical study which was carried out with an aim to examine quality of social web applications when they are used in a mobile environment. Participants in the study were students from two Croatian higher education institutions who carried out predefined scenario of interaction with two social web applications for collaborative writing on their smartphones and afterwards evaluated their perceived quality by completing the post-use questionnaire. The analysis of collected data uncovered the relevance of pragmatic and hedonic facets of mobile quality in the context of evaluating social web applications for collaborative writing.