The Effect of Lecturers’ Competency on Students’ Satisfaction through Perceived Teaching Quality

Abstract

There have been a number of studies into the effect of lecturer competency on student satisfaction, however the certainty of the relationship between variables is still unclear. The increasing number of students enrolling in universities should be balanced by provision of good-quality teaching to enhance students’ satisfaction. The aim of the study is to examine the effect of lecturers’ competency on students’ satisfaction directly or indirectly through perceived teaching quality. Path analysis are used to analyze data from 180 lecturers and 600 students from 6 public and private universities in East Java, Indonesia. The main findings of the study are firstly that the lecturers’ competency exerts a positive and significant direct effect on perceived teaching quality, secondly that there is a significant positive direct correlation between perceived teaching quality and students’ satisfaction, and thirdly that there is a significant positive indirect effect the between lecturers’ competency and students’ satisfaction through perceived teaching quality. Keywords: lecturers’ competency, perceived teaching quality, students’ satisfaction