User and Group Behavior in Computer Support for Collaborative Reflection in Practice: An Explorative Data Analysis

Abstract

Although reflection in groups has been shown to be beneficial for many workplaces, there are little insights on how such collaborative reflection can be supported and how users apply the support in practice. This paper aims to diminish this lack by analyzing usage figures and qualitative information from four cases of using a tool supporting collaborative reflection. From the analysis, it derives means to describe individual user and group behavior as well as implications for the design and application of support for collaborative reflection in practice.