Nursing work in an indigenous support institution

Abstract

This descriptive and qualitative study aimed to analyze the process of nursing work in an institution of Indigenous health attention. The investigation was developed at Support House to Indians in Mato Grosso do Sul State, Brazil. During the data collection step, observation of the process of working was performed; as well field journal was used in order to register the observations. Also, semi structured interviews were done with ten nursing workers. The data were analyzed using thematic content analysis from the theoretical perspective of work process in health care. We identified two thematic categories: relational tools needed in the care of the Indigenous people; schedule and registration as the central element of the production process of care. The workers reported the importance to use the soft technology to take care. However, there are elements of process of work, as scheduling, institutional norms, and the logic of biomedical model which interpose into the care.