Cross-Sector Partnerships in Human Services: Insights and Organizational Dilemmas

Abstract

The article presents a mixed-method study of 15 cross-sector partnerships (CSPs) in human services. The study sought to examine the activities, organizational characteristics, and relationships among organizations from the government, nonprofit, and business sectors at three interrelated stages of the partnership: inputs, processes, and outcomes. The findings indicate that socialization prior to entering CSPs is an important component of building the partnership and attaining its espoused goals. Power struggles inhibit the achievement of goals in CSPs, whereas joint decision making and reaching a consensus contribute to achieving goals and added value in terms of improving the quality of services and clients’ well-being. The article presents insights and highlights the dilemmas that CSPs face with regard to their operation and processes. The implications of these dilemmas for establishing and managing effective CSPs as well as for nonprofit policy are discussed.