Social Business Process Management (SBPM): Critical Success Factors (CSF)

Abstract

Social BPM allows for businesses to adapt and be flexible to ever changing demands. This flexibility is created by the participation and collaboration between users. These interactions are achieved through the successful implementation of Social BPM. This paper will propose critical success factors (CSF) which lead to a successful Social BPM implementation such that these benefits are realised. This is a progress paper which is part of a broader method which will validate against the literature, expert opinions and case studies in order to produce a definitive set of CSFs for Social BPM.