Ict in logistics as a challenge for mature workers. Knowledge management role in information society

Abstract

In Information Society the ICT competency are becoming more and more important not only for white-collar workers but also for blue-collar ones. Nowadays most of the economy sectors, such as logistics, cannot operate without ICT. For Millennials, who gowned up with technology, digital competency is somehow intuitive, but for older generations, especially for mature workers, ICT can be challenging. That is why a knowledge management in logistics companies can be a solution for competencies disproportion. The objective of this paper is to present the analysis of the scope of ICT competencies needed for employees in positions of logistics and to present the results of the analysis of the knowledge management in logistics industry. Presented conclusions of the study are the result of multi-faceted research conducted in 2012–2016 using grounded theory methodology.