Digital transformation challenges of logistics in Bulgaria

Abstract

This paper investigates the issues of digital transformation in Bulgaria. It presents the major contemporary technologies, used in digitalization and digital transformation and then presents a methodology that evaluates the degree of digital transformation in the area of logistics. Determining the level of basic digitalization of Bulgarian logistics companies is done by developing a methodological framework that covers the main classification of information systems in the area. The indicators covered are in two groups - intraorganizational and interorganisational digitalization. The state of digital transformation is analysed, reviewing small, medium and large enterprises, following a survey within each company. The results show a big potential for the process of digital transformation in Bulgaria in logistics.