Using MCDM methods to adopt and assess knowledge management

Abstract

This paper proposes a Fuzzy Group Decision Approach for making strategic decisions about knowledge management adoption. Implementing KM is becoming more complicated. Practitioners must assess complex and confusing situations, initiate KM, identify the causal relationships between problems, make appropriate decisions, and guarantee that the recommended action plan will be effective. Therefore, effective group decision-making is essential. A 27-item list that constituted a complete domain for OKMR (Organizational Knowledge Management Readiness) measurement was obtained, which are used to build the 8 constructs/Criteria of knowledge management adoption. The DEMATEL (Decision MAking Trial and Evaluation Laboratory) method gathers collective knowledge to capture the causal relationships between strategic criteria. This paper applies the DEMATEL method in the strategic planning of knowledge management to help managers address the above situations and related questions. The ANP (Analytic network process) handles dependence within a cluster and among different clusters with the goal at the knowledge management and the alternatives in the lower levels based on dynamic concept of Markov chain. © 2009 Springer Berlin Heidelberg.