Abstract
Knowledge management literature does not provide much guidance on how to measure the success or benefits of doing knowledge management. This paper discusses research that proposes a definition of knowledge management success and dimensions and measures that organizations can use to measure knowledge management success. A nuclear utility engineering organization and professional services firms in Europe are used as surrogate cases to illustrate how these dimensions and measures can be used to demonstrate the success of a knowledge management project. © 2014 IEEE.
Cite
CITATION STYLE
Jennex, M. E., Smolnik, S., & Croasdell, D. (2014). Knowledge management success in practice. In Proceedings of the Annual Hawaii International Conference on System Sciences (pp. 3615–3624). IEEE Computer Society. https://doi.org/10.1109/HICSS.2014.450
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