Integrated business process and service management

Abstract

Service-oriented Architecture (SOA) is typically presented from a software development perspective, viewing the enterprise as an extension of the distributed network management model. The objective of this chapter is to demonstrate that the business value of SOA derives from aligning business services with business processes that are enabled as composite applications. This aligned approach to service-oriented implementation is called Business Process Management to SOA (BPM to SOA). This chapter describes BPM to SOA in some detail, including an implementation perspective that is based on successful project delivery. The business benefits of BPM to SOA are presented, and the chapter asserts that the business case for SOA cannot be completed without aligning business services to end-to-end business processes.