Difficulties in the Supply Chain in Post-conflict Zones in Colombia

Abstract

The efficient supply chains in the regions of Colombia affected by the armed conflict are complex and difficult. This is thanks to the fact that they have a problem since they no longer contribute to the fulfillment of the organizational objectives of the units of tourism business in the areas of study (Uribe, Lejanía, and Mesetas). Due to the informal behavior of the companies and the breach of the technical regulations of the Ministry of Tourism and the Ministry of Labor, there is no strengthened supply chain, therefore, research shows a way to integrate tour operators of the mentioned populations to improve the economic development of the country. For this purpose, the categories to be studied were defined and six instruments were designed to diagnose the hotel logistics operation. This revealed flaws in terms of organizational management and the supply chain. To improve them, protocols and guides for easy web applications were designed to help improve the income, logistics, and business management of these tour companies.