Teaching e-government in Italy

Abstract

ICTs have become extraordinary tools employed by State governments for improving the quality, the rapidity and reliability of services provided to private citizens and firms, with the aim, in the long-term, of achieving the goals of the Information Society. The human factor is essential for the structural and organizational development of the labour-intensive world of the public administration. Digital literacy initiatives are, therefore, the major tool for promoting innovation in the various fields of the country's economic and social life and for moving towards the development of the Information Society, as recognized in various political and legislative documents. © Springer-Verlag Berlin Heidelberg 2004.