The patient's personality as a guide to communication strategy

Abstract

Effective communication is a continuing challenge due to information overload, including easy access to unorganized information. The potential for miscommunication also depends on the patient's receptiveness. The process of imparting the message needs to be improved. Understanding the personality and “type” of the patient helps prepare the oncologist to overcome the challenge of communicating with clarity. A structured, stepwise approach ensures its success. Documentation of the entire process is part of due diligence and can prove useful in the future.