The “Had Mores”: Exploring korean immigrants’ information behavior and ICT usage when settling in the United States

Abstract

The process of settling in a new country can be extremely challenging, entailing various information needs to cope with rapid changes and adjustments to a new environment. Through interviews with 16 Korean immigrants in the United States, we explored their information behaviors in the settlement process. In line with prior work (Shoham & Strauss, 2008), we found that Korean immigrants needed various types of information: housing, work, banking, transportation, law, school, health, and language. Out of these information types, the Korean immigrants prioritized information for education and struggled to seek health and legal information. We further uncovered that various information needs are closely intertwined and found an additional type of information need: to build a new social network after migration. They often used Information and Communication Technologies (ICTs) as information sources while adapting the ICT infrastructures of the U.S. into their information practices. ICTs enabled them to build and maintain “local” and “global” identity; however, they may struggle to assess user-generated content in the new context. We noted that their strong use of ICTs for intraethnic interaction might slow down their integration into the host society. We discuss implications for future work to support immigrants' settlement in the host country.