Design through matchmaking

Abstract

E Every designer knows the value of studying users to determine requirements for technology development. But how can you incorporate user domain knowledge "after the fact" into early design when a technology prototype already exists? We suggest a four-step matchmaking process to move from a design centered on technology to one centered on users. Our match-making process involves four steps: 1. Describing the capabilities of the technology, 2. Mapping those capabilities to associated work activities,