Expectations, usability, and job satisfaction as determinants for the perceived benefits for the use ofwireless technology in healthcare

Abstract

This study was conducted to measure the perceptions of Indian healthcare professionals towards the use of wireless handheld devices in the Indian healthcare environment. The mixed mode methodology was adopted to address the research question, regarding the perceived benefits of the wireless technology by Indian healthcare professionals and their intentions to use such a technology in healthcare domain. Due to the exploratory nature of the study, the focus group technique was used to identify the initial themes, and these themes were used to develop the survey instrument to further explore the perceptions of the wider healthcare community. Exploratory and confirmatory factor analysis was conducted through SPSS and AMOS, respectively, to understand the relationship of the factors to the perceived perceptions. The findings of the study provide empirical evidence that there is a strong relationship between the constructs Expectations, Usability, and Job Satisfaction and the Indian healthcare professionals' intention to adopt the wireless handheld devices in a healthcare setting. The findings of this study are limited to one of the states in India and further research is required before generalizing the findings of this study.