A Survey of User Experience of Two Wheeler Users in Long-Term Interactions

Abstract

Taiwan is an island nation with the highest density of scooter-riding populations in the world. We want to understand the factors that influence the acceptance of long-term use in light of the user experience (UXs). This is to further understand the potential needs of scooter riders and provide suggestions in product/service design for increasing user willingness to accommodate e-scooters. An online survey design is used to recruit scooter commuters, aged over 18 years. One hundred and ninety individuals (80 male and 110 female) participated in the study. The results indicated that scooter design and usage can evoke positive emotions. The hedonic quality may positively influences user’s willingness to recommend a scooter product. However, a number of factors including pragmatic quality and individual differences of gender and age have been found to influence scooter usage. This study discusses research results and applications to provide practical references for related research and product/service design.